Surge in counselling-related calls during pandemic

Guest article by our supporter Towergate Insurance

As an insurance broker, our role goes beyond just helping schools get the right levels of cover in place and policies that will respond when they need them, we are also committed to helping support health and wellbeing.

With our staff absence cover you get access to a range of tools to help and support your school, including our industry leading Health and Wellbeing Hub, which provides an Employee Assistance Program and wellness support for staff in your school environment. Some of the benefits included are 24/7 helpline, structured telephone counselling and face to face counselling, Occupational Health helpline, physical wellness checks, as well as access a range of self-help tools and the My Healthy Advantage app.

It can help your school with its Duty of Care to employees and assist members of staff who may be struggling – ensuring they improve or maintain their mental and physical health could result in reducing staff absence.

According to the Mental Health Foundation, 74% of UK adults have been so stressed at some point in the last year they felt overwhelmed or unable to cope. This is also reflected in the figures from our Employee Assistance Programme, which show that since April 2020 we recorded a high volume of calls, 89% of which were ‘Counselling’ related.

32.4% of overall counselling engagement were telephone-based counselling sessions to help with Anxiety, with spikes in November 2020 and in March 2021, which were potentially the result of restrictions being lifted and individuals returning to work.

Our Employee Assistance Programme is completely confidential and, as we can see from the findings above, this service is more important than ever to support staff wellbeing.

Insurance cover for your schools’ needs

We have focused on the complex insurance requirements of the UK education sector for over 25 years.

Our expertise in this sector has been established through years of working closely with education clients to understand their needs and has enabled us to provide a one-stop offering to schools and colleges for their insurance and risk management requirements.

The right cover to protect your school

We understand that obtaining the right cover for your school can be a time-consuming process. We’re here to help you identify any gaps in cover and compare policies, making it easier for you to determine what cover best suits your school’s unique requirements.

Other insurances we can arrange for you:

  • Property
  • Business Interruption
  • Cyber Liability
  • Employers Liability
  • Public Liability
  • Professional Indemnity
  • Governors’ / Directors’ Liability
  • Fidelity and Crime/Fraud
  • Legal Expenses/Employment Protection
  • Motor and Occasional Business Use
  • Annual Travel
  • Engineering Inspection and insurance

To find out more about what we do, and how our wellbeing programme could benefit your school, please call our education specialist Jo on 01438 739 626 or email